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The ROKA 5-Year Guarantee
If anything we make and fit fails through our fault in the first year, we remake it. From year two to year five, we repair it.
Why do we offer it?
Concrete worktops have a reputation for cracking. Almost every crack caused by how a piece is made shows itself within the first year, so that is the year we promise to remake.
Remaking a worktop costs us materials, a new mould and days of work. We offer it anyway because we mix our own concrete and fit our own pieces, so when something fails, it's ours to own.
What does the first year cover?
If a piece we made and installed cracks or fails because of how we mixed, made or fitted it, we recast and refit it at no cost. If the seal fails, we repair or reapply it.
What happens in years two to five?
If a piece cracks because of how we made or fitted it, we repair it to the standard below at no cost. If it can't be repaired to that standard, we remake it.
What does a repair look like?
A repaired piece must be:
- Sound: the crack is stabilised and the piece carries normal kitchen loads without movement.
- Flush: smooth to the touch, with no ridge or dip you can feel with a fingertip.
- Sealed: watertight, with the seal renewed over the repaired area.
- Colour-blended: matched to the surrounding colour as closely as the material allows. Concrete can't be matched exactly, so a repair may show as a slightly different tone or a fine line. That is normal for a concrete repair and isn't a reason to remake the piece.
We remake the piece instead if the crack runs through it and the two sides have moved apart or out of level, if a repair would fail any of the points above, or if the same crack returns after a repair.
How do I report a problem?
Tell us as soon as you notice a crack, chip or worn patch of seal, and within 14 days at the latest. Email photos to hello@roka.studio. Small problems are quick to fix. Damage made worse by a problem left unreported isn't covered.
What's recorded when you fit it?
Before we leave, we photograph and note the cabinets, fixings and support, and you sign a handover sheet. The guarantee covers the pieces as fitted on that support.
What isn't covered?
- Movement in cabinets, walls, floors or the building after handover, and alterations by others
- Impact, chips from knocks, and overloading, such as standing or sitting on the surface
- Heat over 149°C, such as pans placed without a trivet
- Knife cuts, abrasive pads, and harsh chemicals or strippers
- Outdoor use of a piece not made for outdoors
- Seal wear after the first year, which we touch up at our standard rate
- Natural character: variation in colour and tone, small pinholes, and the surface softening with use, within the range shown by your signed-off samples. A remade piece is cast to the same recipe but may differ slightly in tone from the pieces around it.
Does the guarantee stay with the house?
Yes. If you sell the property, the guarantee stays with the pieces for the rest of its term.
What if you supply the pieces and someone else fits them?
Check the pieces within 48 hours of delivery. They will match the signed drawings and samples within ±3mm on every dimension. Report any crack, damage or fault with photos within 48 hours, and we remake anything that fails this check.
After that, handling, storage, cutting, drilling, support, fitting and sealing are outside our control, so cracks and damage appearing later aren't covered. Our liability for supply-only pieces is limited to their price.
Does this affect my legal rights?
No. This guarantee is in addition to your rights under the Consumer Rights Act 2015 and does not affect them.